Optimising Logistics and supply chain management for a major furniture and homewares retailer
Case Study
About Our Client
Overview
Our client, a leading furniture and homewares retailer, has been a trusted name in the industry for decades. With a commitment to helping customers create homes they love, the retailer operates brick-and-mortar stores alongside a robust e-commerce platform, offering a wide array of furniture and home decor items.
The Challenge – Enhance logistics and supply chain management
Despite their long-standing success, manual processes and fragmented systems were causing significant challenges in managing orders and deliveries efficiently. The retailer faced significant challenges within their logistics and vendor supply chain. Manual processes and the use of disparate systems led to duplicated deliveries, resulting in shrinkage and revenue loss. To gain better visibility into these issues, the retailer had built a custom MS SQL database to consolidate system events. However, the visibility remained poor due to the difficulty in correlating data from multiple systems. This inefficiency led to brand damage and additional lost sales, as customers were receiving multiple deliveries, and excess furniture was being resold online.
Services:
- Business Intelligence
- Infrastructure Monitoring
- Application Monitoring
Sector
Retail/ E-commerce
”Through the transformative impact of innovative technology solutions, Avocado empowered a prominent retailer to proactively manage logistics. They achieved visibility into their supply chain, enhanced operational efficiency and averted revenue loss.
To address these challenges, the retailer engaged Avocado, who recommended implementing an Observability solution – leveraging the platform the retailer already used for infrastructure monitoring. Avocado meticulously integrated data from various systems, including the retailer’s custom MS SQL database, into the platform. They correlated all events to identify anomalies and issues effectively. Customised dashboards and alerts were created, providing comprehensive visibility into the logistics pipeline and enabling proactive management.
The Approach – Smart use of data for greater visibility
Avocado adopted a tailored approach to solving the retailer’s challenges. They began by understanding the intricacies of the retailer’s existing systems and the logistics pipeline. Data from diverse sources, including the MS SQL database, was anonymised and integrated into the platform. Avocado’s team of experts correlated this data, ensuring a comprehensive view of the entire supply chain process. Customised dashboards and alerts were developed, tailored to the retailer’s specific needs, enabling seamless monitoring and management.
The Outcome
The implementation of the Observability solution proved transformative for the major furniture and homewares retailer. By identifying errors in orders before shipment, duplicated orders were entirely eliminated. This substantial improvement streamlined their operations, preventing revenue loss due to multiple deliveries. Various logistics teams at the retailer now utilise their dashboards to monitor the supply chain comprehensively. The solution empowered the retailer to proactively manage their logistics, from order processing to vendor management to fulfillment, ensuring a seamless customer experience.
Avocado’s strategic implementation revolutionised the major furniture and homewares retailer’s logistics and supply chain operations. By leveraging the power of Observability, the retailer gained unparalleled visibility into their processes, eliminating inefficiencies, and preventing revenue loss. This success story underscores how innovative technology solutions can transform traditional businesses, enabling them to thrive in the digital age while ensuring customer satisfaction and operational excellence.
Are you keeping up with the shifts in e-commerce?
In the face of rising customer expectations, expanding sales channels, and evolving data challenges, the retail sector is navigating unprecedented complexity. By embracing innovative solutions to centralise data and adopting a 360-degree view of each customer, retailers can ensure flexible responses to their logistics and supply chain management.
