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Digital Experience Observability

Optimise digital experience with Observability and achieve better business outcomes.

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Optimise digital experiences with Observability and achieve better business outcomes.

In today’s fast-paced digital world, exceptional user experiences are non-negotiable. At Avocado, we offer comprehensive Digital Experience Monitoring (DEM) services to ensure every user interaction with your web and mobile applications is smooth, frustration-free, and impactful.

Whether you’re optimising for higher conversion rates or reducing customer churn, we help you achieve your digital goals with confidence. 

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Our Digital Experience Observability Capabilities

Core Platform Capabilities

Our core capabilities for Digital Experience Observability are designed to provide real-time, actionable insights that improve user experience and drive business results: 

  • Web & Mobile Real User Monitoring (RUM): Track every interaction, understand user behaviour, and improve experiences. 
  • Session Replay: Pinpoint areas where users experience friction to optimise their journey. 
  • Synthetic Monitoring: Gain 24/7 baseline performance insights to ensure operational assurance. 
  • Business Events: Connect application performance directly to business KPIs. 

Avocado’s Digital Experience Observability services deliver tangible value across your business, transforming the way you manage and optimise user experiences. For deeper insights into how data-driven decision-making can further optimise your customer experience, explore our Business Analytics capabilities.

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The benefits of Digital Experience Observability

  • Enhanced Performance Visibility
  • Proactive Issue Resolution
  • Increased User Engagement
  • Optimised Business Outcomes
  • Improved Customer Satisfcation
  • Cost Efficiency
  • Improved Security & Compliance
Our Approach

Get the expertise to help prioritise what matters

Many businesses face challenges such as limited time, lack of expertise in digital experience, and unclear focus on priorities. At Avocado, we provide the expertise to help you prioritise what matters, ensuring your team can focus on delivering better business outcomes. 

What sets Avocado apart is our delivery expertise. We don’t just provide insights; we work closely with your teams to implement solutions and uplift their capabilities. We guide your team through the process, ensuring they are empowered to manage and optimise their digital platforms, increasing your operational efficiency and maturity. 

Our tailored approach focuses on meeting you where you are in your digital experience journey and helping you succeed. 

Digital Experience Observability, Monitoring

At Avocado we provide end-to-end support for your digital experience:

1

Initiate

Establish real user monitoring, performance optimisation, and validate releases to ensure smooth execution.
2

Evaluate

Continuously assess data, root causes, and business impact to enrich insights.
3

Enhance

Receive expert recommendations tailored to your goals, from conversion optimisation to experience reporting.
4

Integrate

Leverage other platform capabilities, such as Business Analytics, Security, and advanced Observability tools, to create a comprehensive view of your digital environment. By integrating these areas, we ensure full visibility across your organisation, helping you to make better, data-driven decisions and achieve end-to-end performance and security assurance.

Why choose Avocado?

Our team delivers Digital Experience Observability that span industries, offering tailored solutions and best practices for your verticals and use cases. Whether you need help with daily monitoring, long-term analytics, or project-specific optimisations, Avocado is your partner for achieving better business outcomes.  By aligning performance with business KPIs, we ensure that every optimisation drives business outcomes. This holistic approach to digital experience observability enables you to: 

  • See What Your Customers See: Analyse every user journey, detect issues before they impact customers, and resolve them proactively. 
  • Connect Performance to Business Success: Gain insights on how your applications are performing in real-time, linked to business-critical metrics. 
  • Stay Competitive: Monitoring redefined — with every user, every action, and every device accounted for, you’ll stay ahead of the competition. 

Our Observability Services

Visit our Observability Services page to explore all our Capabilities.

Observability Maturity Uplift & Roadmap

We guide you through the Observability Maturity Curve, transforming monitoring from reactive to predictive through a structured, step-by-step approach.

Platform Configuration & Best Practice

Our engineers configure and optimise your platform, ensuring smooth integration and alignment with best practices.

Tailored Solutions

We develop custom solutions tailored to your specific needs, whether synthetic monitoring, Real User Monitoring or Event Monitoring.

Control Assurance Services

Technical Training & Support

We upskill your teams with comprehensive training and ongoing support, ensuring they maximise platform usage.

AI & Automation Integration

We integrate AI and automation tools so you can provide the best digital experience for your customers.

Managed Services

Our managed services for Observability free your internal teams so they can focus on innovation.

Risk Treatment Options

Avocado aids in managing risks by implementing treatment options, including remediation uplift where required.

Optimise your Digital Experiences

Ready to achieve higher conversion rates, reduced customer churn and improved customer satisfaction? Let Avocado help you transform your Digital Experience with the right strategy, support, and expertise.

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