Transforming Healthcare with Unified Observability and Security: The prescription to success
The Australian healthcare sector is facing a critical turning point faced with challenges involving innovation. risk and cost. Squeezed margins, more competition, increasing cyber threats, workforce shortages, and growing patient/member expectations are putting immense pressure on healthcare providers and health funds. To stay ahead on their transformation initiatives, organisations must shift from reactive problem-solving to proactive, data-driven decision-making. But how can healthcare leaders navigate these challenges while ensuring seamless patient and member experiences?
The answer lies in Unified Observability and Security—a transformative approach that provides real-time visibility into digital operations, enabling better performance, security, and efficiency across healthcare systems.
What is Observability? A comprehensive view for healthy systems and experiences
Observability refers to the ability to gain deep insights into the internal state of a system by collecting and analysing data from logs, metrics, and traces. Unlike traditional monitoring, which only alerts teams when issues arise, observability provides a comprehensive view of system performance, security, and user experience. By leveraging AI and automation, observability enables organisations to identify problems before they impact operations, optimise performance, and enhance decision-making.
In healthcare, where every delay has a cost – whether it’s delayed test results, system outages, or cyber incidents impacting access to critical data. Observability ensures that patient records are accessible, telehealth services run smoothly, and critical systems remain secure. With healthcare IT environments becoming increasingly complex, adopting observability is essential for resilience and efficiency.
The Healthcare Landscape: Pressures and Priorities
Australia’s healthcare system is evolving rapidly, shaped by regulatory changes, digital transformation, and the demand for personalised care. Consider these key trends:
Rising Cyber Threats
The healthcare industry is one of the most targeted by cybercriminals. In 2024, Australia witnessed one of its largest-ever data breaches, exposing the sensitive information of 12.9 million individuals, underscoring the urgent need for robust cybersecurity measures.
Workforce Strain
The Health Care and Social Assistance sector employs over 1.7 million people, accounting for 15% of Australia’s workforce. Despite a 37% growth in registered healthcare professionals from 2013 to 2022, demand continues to outpace supply, contributing to high burnout rates.
Supply Chain Vulnerabilities
The COVID-19 pandemic, CrowdStrike and global conflicts have exposed the fragility of healthcare supply chains. Disruptions in critical resources like medications, PPE, and medical devices have highlighted the need for advanced monitoring and predictive insights to ensure continuity.
CX and Digital Reliability
Healthcare organisations must ensure seamless digital interactions for patients/members. Poor application performance, long wait times, and technical disruptions erode trust and satisfaction, making real-time monitoring and optimisation crucial.
The Impact of Disruption on Digital Infrastructure
Recent cyber incidents, such as the CrowdStrike outage, have demonstrated how reliant healthcare organisations are on digital infrastructure. This incident disrupted critical services worldwide, affecting hospitals’ ability to access electronic medical records, process claims, and manage telehealth appointments. When IT systems fail, patient care suffers, operational costs rise, and trust erodes. Observability plays a key role in minimising the impact of such disruptions, ensuring healthcare services remain available and resilient.
Observability in Action: A Smarter Approach to Transforming Healthcare
Observability enables healthcare providers and health funds to detect, diagnose, and resolve issues before they impact patient care or member services. With advanced monitoring and predictive analytics, organisations can:
- Enhance Patient and Member Experience: Real-time insights into digital services ensure smooth interactions across telemedicine, mobile apps, and patient/member portals.
- Strengthen Cybersecurity: AI-driven security monitoring detects and mitigates cyber threats, reducing breach risks and ensuring compliance with regulations like the Privacy Act and My Health Records Act.
- Optimise Workforce Efficiency: Predictive analytics support workforce planning, helping providers manage peak demand, reduce burnout, and allocate resources effectively.
- Build Resilient Supply Chains: By integrating observability with supply chain management, organisations gain better transparency into logistics, inventory, and carbon impact tracking.
- Ensure Digital Service Continuity: Healthcare organisations can leverage observability to prevent downtime, identify performance bottlenecks, and maintain seamless access to critical patient and operational systems.
Moving from Reactive to Predictive: The Observability Maturity Curve
Healthcare organisations often start with fragmented monitoring systems, leading to slow issue resolution and operational inefficiencies. To fully harness Observability, organisations must progress along the Observability Maturity Curve, moving from reactive troubleshooting to predictive intelligence that prevents problems before they occur.
Our latest whitepaper, Innovating the Future of Healthcare with Observability, explores:
- The five strategic priorities shaping Australian healthcare, from security and sustainability to workforce optimisation and customer experience.
- How Observability, AI, and automation reduce costs, improve care delivery, and ensure compliance.
- A roadmap for advancing along the Observability Maturity Curve to future-proof operations.
Are you ready to Transform Healthcare Operations? The next era of healthcare depends on real-time intelligence, automation, and security. Observability provides the foundation for a connected, resilient, and patient/member-focused healthcare ecosystem.
Delivering healthcare is your priority. Ensuring IT resilience is ours.
Download the whitepaper today to explore how your organisation can navigate these challenges and unlock the full potential of Observability and Security.
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Avocado is a Dynatrace Partner, Gartner’s Magic Quadrant leader in Digital Experience Monitoring. Our highly skilled Engineers leverage Dynatrace to deliver innovative, world-class solutions. By partnering with Dynatrace, we ensure our consultants have the most comprehensive and up to date Dynatrace knowledge to help you adopt best practices and maximise your ROI.
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