Overview
Avocado supported a leading Financial Services provider to uplift digital experience, compliance, and security leveraging Splunk.
The success of our client’s journey has been facilitated by Avocado’s response to understand the internal and external forces faced by a market leader in the Financial Services space; balanced with cultural approaches and technical expertise required to successfully embed a Splunk programme within an organisation.
Avocado’s long-standing reputation in the Financial Service sector has also been a value-add for the client, bringing deep domain knowledge to the table; allowing them to implement industry best practice and adapt to sector changes like Open Banking and the National Payments Platform (NPP).
The success of Avocado’s longstanding relationship has cemented them as partner of choice for their monitoring and security requirements – with bold plans to continue utilising the strength of Avocado’s services and the ingenuity of Splunk’s platforms into the future.
About the Financial Services client
Our client is a leader in payments solutions for the Australian Financial Services sector who facilitate access to markets – providing connectivity to many banks, mutuals, fintech’s and corporates to deliver on an innovative, compliant, and secure end-to-end payments experience.
For our client to deliver with certainty, anticipating market needs with robust security and governance solutions is critical to their business.
The challenge
As an Authorised Deposit-taking Institution (ADI), regulated by the Australian Prudential Regulation Authority, our client required a partner with the necessary industry experience and expertise to adhere to their regulatory and compliance obligations, while helping them adapt to the rapidly changing technological landscape.
Our client wanted to enhance their operational, compliance and digital experience using Splunk Enterprise and PCI compliance. Avocado has supported them in obtaining maximum value from their Splunk platform – providing licences, professional services, and managed services – enabling them to deliver on their mission.
Our approach
To successfully uplift our clients digital experience, compliance and security, Avocado initiated the following key drivers:
- Proactive, regular audit and assessments to recommend enhancements appropriate to our client’s needs.
- Designing a cloud migration strategy for Splunk that could handle complex hybrid, low latency use cases.
- Comprehensive multi-phase plans to aid in the adoption of Splunk platforms.
- Increased internal adoption through Avocado training across the organisation.
- Remediation of dashboard and stability issues to enhance usability.
- Performing upgrades to support quality infrastructure, further use cases and data onboarding.
- Support with projects pertinent to the Financial Services sector changes.
- Capacity planning for future projects.
- Filling resource gaps with our highly qualified team – one of the largest in Australia.
- Applying Managed Services for an ‘always on’ approach.
Avocado’s Solution – Turning data into Financial Services future doing
Avocado continues to work very closely with the client to provide licences, professional services, and managed services for Splunk. The areas of focus for growing the account in the next 1-2 years are:
- Migration to Splunk Cloud
- Growth in Splunk security use cases
- Adoption of Splunk Enterprise Security
- Increased focus on Governance use cases such as audit
- Increased focus on Serviced Monitoring and reporting including Splunk ITSI
- Onboarding of more data sources to provide enterprise-wide visibility.
- Focus on increased ROI through aggregation and correlation of more business areas.
- Consolidation of operations for Splunk into a Managed Centre of Excellence for Splunk within our clients’ organisation, built around Avocado Managed Service.
As a Splunk Premier Partner, Avocado continues to ‘smash IT,’ providing clients the ability to deliver with certainty in their forward-looking missions through a range of Application and Security Monitoring Services, including a Managed Service.
Find out more
To learn more about how our services and solutions can help you, take a look around the website, email [email protected] or call your local Avocado office Sydney (02) 8905 0198 | Melbourne (03) 8640 9021
