Transport for NSW (TfNSW) signs multi-year, multi-million-dollar contract with Managed Service Provider, Avocado.

Transport for NSW (TfNSW) has signed a multi-year, multi-million-dollar contract with Managed Service Provider, Avocado , for Application Monitoring across four cluster agencies and three technology suites.

Gerardo Barranquero, CEO of Avocado Consulting says Avocado will provide Managed Services for Transport for New South Wales, Sydney Trains, Sydney Metro, and NSW Trains for the next 5 years.

“Avocado is proud to have won such an important contract with TfNSW and its cluster agencies, which collectively hold the critical responsibility of keeping our State moving.

We take special pride in competing against global top-tier MSPs in an open tender process and winning,” Gerardo Barranquero says.

“This is another feather in our cap, adding to the growing number of government agencies that trust Avocado to provide IT Professional and Managed Services in both NSW and Victoria,” Barranquero says.

“Application Monitoring under Managed Service agreements are increasingly popular with clients like TfNSW. Avocado’s injection of expertise helps clients overcome the challenges they face in complex IT environments and deliver consistent and valued customer experiences,” Barranquero says.

“Our Managed Services ensures TfNSW can engage proactively, bringing certainty to their operations. It instils confidence when you have skilled resources continually monitoring the infrastructure that supports our transport systems,” he says.

As part of the deal, Avocado will manage the agency’s three monitoring suites, that includes data platform Splunk, software intelligence platform Dynatrace and cyber security vendor Airlock Digital.

”This is another feather in our cap, adding to the growing number of government agencies that trust Avocado to provide IT Professional and Managed Services in both NSW and Victoria.
Gerardo Barranquero, CEO, AvocadoPictured: (L) Gerardo Barranquero (R) Mohit Dewan

G and Mohit - Monitoring Managed Service

“Avocado has a longstanding working relationship with all three technology partners. Our team, led by Avocado Practice Manager, Mohit Dewan, will use these platforms and tools to provide Transport for NSW with industry best practice Managed Services. This will include, Operational Monitoring, Security information and event management (SIEM), Application Performance Monitoring (APM) and endpoint protection,” says Gerardo Barranquero.

Barranquero says their success in winning larger tenders is anchored in Avocado’s ongoing investment to evolve with the changing technology landscape.

“We are a very different company to the one that started in 2004 performing software testing. Today, our best-practice Managed Service solutions reflect the changes in work practices, methodology, technology, and tools needed to meet the demands of the current IT landscape,” says Gerardo Barranquero.

“Avocado has emerged as a recognised local leader competing with the global providers in the Managed Services domain. Our focus on delivering tailored services across application and infrastructure monitoring, customer experience monitoring and cyber security sets us apart from the ‘cookie cutter’ services offered by competitors,” he says.

Barranquero says having local people that can work onsite with inhouse teams is truly valued by their clients.

“Avocado’s Managed Service offers qualified consultants who undergo robust inhouse training and industry certification programs. Avocado boast one of the largest and most accredited teams in Australia. We source our talent locally, including hiring and developing university IT graduates,” Barranquero says.