Insurance Technology, Quality, Observability and Cyber Security

Sector context

From claims risk to claims confidence

Australian insurance companies are lodging and processing claims faster than ever, while broader-reaching legislation and higher information security expectations demand systems that are demonstrably secure and resilient. Broker and distribution networks extend risk beyond an insurer's own systems, and claims pipelines remain a constant target for fraud.

Avocado helps insurers close the gap between digital self-service ambition and platform reliability. We have a proven track record of helping insurers automate, monitor and optimise the systems that process every policy, claim and premium, so accuracy and security hold at scale.

Our track record

20+yrs delivering complex IT change for enterprise clients

170+ specialist consultants across cyber, observability, quality engineering and delivery

24/7 managed monitoring for always-on, high-traffic platforms

E8 Essential Eight-aligned security practice

How we help

Modernise, secure and grow with one partner

Four service lines that modernise and protect the systems behind every policy and claim.

Protect policyholder data and claims systems

Insurance cyber security

Third party risk management, threat monitoring, incident response and identity security aligned to compliance and developing threats, so your posture holds up under audit and attack.

Cyber Security

Ensure accuracy across policy and claims platforms

Quality engineering

Independent testing and automation for underwriting, policy administration and claims processing, so change goes live without compromising accuracy.

Software Testing

Deliver digital self-service without operational risk

Software development

Insurance industry-optimised solutions, built and tested to insurance-grade accuracy standards and demands.

Software Development

Maintain visibility across broker and distribution networks

Observability

End-to-end visibility across digital quote, policy and claims journeys and their core platforms, so you can resolve issues before customers notice, handle catastrophe-event surges, and prove CPS 230 operational resilience.

Observability

Frequently asked questions

How does Avocado help insurance companies assure quality across claims and policy administration platforms?

We provide independent testing and test automation across policy administration systems (PAS) and claims platforms, focused on the accuracy of underwriting calculations, claims decisions and data integrity — catching errors before they reach a policyholder, using testing scoped to the risk of each release.

What does Avocado's approach to cyber risk look like for an insurer with extensive broker networks?

We assess and manage third party risk (TPRM) across broker and distribution network technology, mapping where policyholder and claims data flows outside your own systems, alongside identity security and threat monitoring for your core platforms.

How does Avocado support fraud detection and data integrity in claims processing?

We combine observability and business analytics across claims pipelines with quality engineering practices that catch data integrity issues early, particularly useful where legacy claims systems are being modernised or integrated with newer fraud detection tooling.

Does Avocado support digital claims lodgement and policy self-service platforms?

Yes. We help insurers build and test digital self-service capabilities such as claims lodgement, policy management and member portals. These are tested against the accuracy standards insurance requires, so digital convenience doesn't come at the cost of underwriting or claims accuracy.

Which parts of the insurance sector does Avocado work across?

Life insurance, general insurance, health insurance, reinsurance, and broker and distribution networks, including health insurer HBF, with additional sector references to be confirmed.

Related resources

Explore further

Cyber resilience for policyholder data

Third party risk, identity and threat monitoring aligned to insurance compliance.

Explore Cyber Security

Prove operational resilience with observability

End-to-end visibility across quote, policy and claims journeys for CPS 230.

Explore Observability

See the work in action

Real insurer outcomes across observability, quality and security.

View case studies

Insurance

Supporting Australian insurance