Technology change management
Helping your people adopt the technology you invest in.
Change management is the structured approach to helping people move from the way they work today to a new way of working. In technology programs, it covers readiness, communication, training and support, so users adopt the new system rather than work around it.
Avocado Consulting helps Australian organisations get people to adopt new technology, so new systems, cloud platforms and AI tools deliver the value they were bought for. We assess readiness, plan communication and training, and support your teams through go-live and beyond.
You'll recognise the situation
Program sponsors whose new system goes live soon and who need users ready on day one.
Organisations rolling out AI tools, such as Copilot or generative AI assistants, that need people to use them well and safely.
Leaders running mergers, integrations or operating model changes that depend on new technology.
Project teams that need an experienced change manager embedded for the life of a program.
Six ways we drive adoption
Change strategy and readiness assessment
We assess how ready your people are, map the impact on each stakeholder group, and build a change roadmap with communication and engagement plans.
Communication and stakeholder engagement
We give impacted people an early, clear view of what is changing and why. The earlier they see it, the more likely the change is to stick.
Training and user adoption
We design training to fit each audience, from face-to-face sessions and e-learning to quick reference guides, webinars and capability assessments.
AI adoption
We help teams adopt AI tools with confidence, pairing training with guidance on safe and responsible use. See our Data and AI services.
Operating model and culture alignment
We map current and target ways of working, define the behaviours that need to shift, and work with HR to build them into performance measures.
Change managers on demand
Experienced change managers who join your program on short or medium-term engagements.
Five stages, people first
Assess
Stakeholder interviews, change impact and readiness assessments.
Plan
A change roadmap, communication plan and training plan matched to the delivery timeline.
Engage and train
Early, consistent communication, then training timed to go-live.
Support adoption
Hands-on support through go-live, with adoption measured, not assumed.
Embed
Build internal change capability, so your teams can lead the next change themselves.
Change runs alongside delivery, not after it. Our change managers work with our project delivery teams so the people plan and the technology plan move together.
Is your organisation ready for its next go-live?
Talk to a change lead about getting your people ready.
What you walk away with
Avocado has managed complex change across banking and finance, service management, contact centres, sales, manufacturing, supply chain, logistics and higher education, including:
- Mergers, acquisitions and organisational integration
- Target operating model design and implementation
- Enterprise cloud and standard operating environment transitions
- Major software implementations
Three ways to engage
Embedded change manager
A program that needs change capability for its duration
Common questions
What does a change manager do on a technology project?
A change manager assesses who is affected, plans communication and training, and supports people through go-live so the new system is adopted.
When should change management start?
At the start of the project, not before go-live. Early engagement gives people time to understand the change and lowers resistance.
How do you measure successful change?
By adoption: system usage, training completion, support call volumes and feedback from impacted teams.
Can you help with AI adoption?
Yes. We help organisations roll out AI tools with training, guidance on safe use and support, so people use them productively.
Can you provide change managers on contract?
Yes. We provide experienced change managers on short or medium-term engagements.
Where teams go next
Project Delivery
Project managers, analysts and delivery governance.Data and AI
Strategy, platforms and delivery for AI.Software development
Custom platforms, integration and modernisation.Quality Engineering
Testing, test automation and QA strategy.Planning a go-live or rollout?
Talk to a change lead about getting your people ready.