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Managed Services for Observability

Certified engineers who run, upgrade and optimise your Observability platforms — including Splunk and Dynatrace — so your team can focus on the work only they can do.

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63
Business hours or 24×7 support
Certified delivery partner
Elite Partner
Premier Partner
Overview

An observability managed service is an outsourced team that runs your monitoring and observability platforms for you. At Avocado, certified Splunk and Dynatrace engineers handle upgrades, patching, data onboarding, integrations and day-to-day support — on-site or remote, during business hours or 24×7.

Who is this for?

This is for you if…

You own Splunk or Dynatrace but don't have enough certified people to run it well.

You keep pushing upgrades and patches back because there's never time.

You rely on one or two people who hold all the platform knowledge.

You use the platform to solve one problem while paying for far more capability.

You need 24×7 cover without building your own on-call roster.

What's included?

Scoped to your environment

01

Platform operations

Keeping the platform healthy, current and properly supported.

Our approach
  • Upgrades, patching and security hardening.
  • Health monitoring and incident support.
  • Architecture, capacity planning and disaster recovery.
  • Change management.
  • On-premise, cloud and hybrid support.
02

Platform optimisation

Most organisations use their observability platforms to solve one problem at a time. The bigger return comes from using the same data for several use cases across IT operations, security and the business. We review how your platform is used today, then plan and prioritise new use cases against your business goals.

Our approach
  • New high-value use cases from data you already collect.
  • Integration with other business systems, kept maintained over time.
  • Adoption of new platform features you're already paying for.
  • Reducing manual work, retiring legacy tools and improving alerting.
  • Reporting, dashboards and tailored training for your team.
Certified platform expertise

Splunk and Dynatrace, done properly

Elite Partner · Manage badge

As a Splunk Elite Partner with the Manage badge, Avocado is one of the few Australian consultancies certified to deliver Splunk Managed Services, as well as licensing and professional services. We manage Splunk Enterprise and Splunk Cloud — from data onboarding and integrations to upgrades, architecture and disaster recovery.

Splunk EnterpriseSplunk Cloud
Premier Partner

As a Dynatrace Premier Partner, Avocado supports Dynatrace SaaS and Dynatrace Managed — covering instrumentation, configuration, maintenance and adoption of new capabilities. Dynatrace ships new features quickly, and our team makes sure your application teams can actually use them.

Dynatrace SaaSDynatrace Managed
How do we deliver it?

From health check to continuous improvement

01

Platform health check

We review your Splunk or Dynatrace environment and how it is used today.

02

Scope and plan

We agree goals, support model, service levels and milestones.

03

Onboard and transition

Our engineers learn your environment and document it.

04

Run and improve

Ongoing management, regular reporting and a continuous improvement backlog.

Platform health check

Find out where your platform stands

A no-cost platform health check shows how your Splunk or Dynatrace environment is performing and what it would take to get more from it.

Book a platform health check
What tools and technology do we use?

The stack behind it

Certified engineers working across the leading observability platforms, with ITIL-aligned service management wrapped around them.

What you walk away with

Platforms that stay current, patched and aligned to best practice.
More value from the same data, with new use cases delivered against clear milestones.
Certified capacity when you need it, without the cost and risk of hiring specialists.
Platform knowledge documented and kept inside your organisation.
Faster incident response, with optional 24×7 on-call cover.
How is this engagement structured?

Choose the model that fits

Choose the model that fits how much support you need.

Avocado Green Support

Teams that need extra certified capacity

How it works
A bucket of days, used as needed through the year
Coverage
Business hours
Delivery
Remote or on-site
Typical use
Upgrades, projects, leave cover, specialist advice
Book a platform health check
Fully managed

Avocado Gold Management

Organisations that want the platform fully managed

How it works
End-to-end management of your environment
Coverage
Business hours, with optional 24x7 on-call
Delivery
Remote or on-site
Typical use
Day-to-day operations, incident response, continuous improvement
Book a platform health check

Platform optimisation can also be run as a one-off engagement, or built into either model as an ongoing backlog. Not sure which fits? We'll recommend one after your health check.

Trusted on mission-critical observability platforms

“At NSW Ambulance every moment matters. With a focus on Splunk solutions and Avocado’s innovative, custom-built dashboard architecture, we’ve gained real-time insights into our operational environment. Our teams across the State’s Control Centres can now make proactive and informed decisions when responding to triple zero calls. Avocado’s commitment to agility and speed aligns perfectly with our operational needs, allowing us to respond rapidly to changing situations. Our ongoing engagement doesn’t have an IT time lag. It’s about speed and response.”

NSW Ambulance, Director, Information and Digital Services (CIO).

Talk to our team
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Common questions

What is a Splunk managed service?

A Splunk managed service is an outsourced team of certified Splunk engineers who run your Splunk platform for you. Avocado handles upgrades, patching, data onboarding, integrations, architecture and support for Splunk Enterprise and Splunk Cloud.

What is a Dynatrace managed service?

A Dynatrace managed service is ongoing operational support for your Dynatrace platform from certified specialists. Avocado supports both Dynatrace SaaS and Dynatrace Managed, covering instrumentation, configuration, maintenance and adoption of new features.

Do you offer 24×7 support?

Yes. Avocado Gold Management includes an optional 24×7 on-call service. Avocado Green Support covers business hours.

What is the difference between Green Support and Gold Management?

Green Support is a bucket of days you draw on as needed to add certified capacity to your team. Gold Management is full end-to-end management of your platform, with optional 24×7 on-call.

How can we get more value from Splunk or Dynatrace?

The biggest gains usually come from using the data you already collect for more than one use case. Avocado reviews how your platform is used, then plans and delivers new use cases across IT operations, security and the business.

Can you support on-premise, cloud and hybrid environments?

Yes. We manage Splunk and Dynatrace deployments on-premise, in the cloud and in hybrid environments, delivered on-site or remotely.

Will we lose platform knowledge by outsourcing?

No. Every engagement includes documentation, knowledge transfer and tailored training, so critical platform knowledge stays inside your organisation.

Can you manage both Splunk and Dynatrace for us?

Yes. Many organisations run both, and one team managing the two platforms reduces handoffs and makes it easier to correlate data across them.

How do we get started?

Book a platform health check. We review your environment, recommend a support model and agree a scope before any commitment.

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Let's talk

Get more from the platforms you already own

Talk to our team about a platform health check for your Splunk or Dynatrace environment — or call Sydney 02 8905 0198 or Melbourne 03 8640 9021.

Book a platform health check