Healthcare

Avocado treats security and availability as one discipline. We secure access to sensitive systems and data, with a focus on privileged access where the greatest risk sits, without slowing down the clinicians and teams who rely on them. Our observability capability provides full visibility across applications and infrastructure, so performance issues and potential threats are detected early and resolved before they disrupt care. We also help healthcare organisations migrate critical data securely, with rigorous testing and validation so records arrive complete and accurate and services stay available during cutover.

Avocado has helped shape, test and deliver foundational systems for Healthdirect Australia, including the Health Information Access System (HIAS), which has gone through more than 11 releases with zero regression issues. On observability, we have supported NSW Ambulance since 2020 with real-time dashboards tracking call response, dispatch and hospital capacity across NSW, now backed by our 24/7 managed service. For HBF, we deployed 60+ critical alerts across 500+ services and integrated monitoring with their service management workflows.

Avocado starts with risk, not tools. For a leading allied health provider operating across more than 100 locations and serving one million Australians, we conducted a threat and risk assessment across its crown-jewel data assets, including patient, practitioner and payment data. Using the FAIR model, we expressed cyber risk in financial terms, giving the board a clear view of its largest threats and a cost-justified remediation roadmap aligned to its IT strategy and SOCI Act obligations.

Avocado provides around-the-clock monitoring and support designed for environments where downtime affects patient care. Each service is built around tiered SLAs aligned to clinical impact, with clear escalation paths, major incident management and root cause analysis. Alerts integrate directly with your existing service desk, and documented runbooks and automated remediation help restore services quickly. Governance is built in through regular service reviews, uptime and SLA reporting, and a continuous improvement roadmap.

Yes. Avocado delivers change alongside live services, so care continues while systems evolve. For a national health service provider, a single multi-skilled consultant covered business analysis, change management and project management on a new service records archive system. On the national GP telehealth service, automated regression testing increased coverage and shortened testing cycles, so new functionality reached patients without compromising quality.

Avocado works with organisations across the public and private healthcare system, including healthcare services and facilities, medical devices and equipment, health insurance, pharmaceuticals, and disability and NDIS services. Our clients include NSW Health, NSW Ambulance, Healthdirect Australia, GMHBA, HBF, PRP Imaging, Enovis and My Plan Manager.