Consumer and Retail Technology, Observability, Quality and Cyber Security

Sector context

Behind every sale is an IT platform under pressure

Personalisation and AI are fast becoming the price of admission in consumer and retail. Both depend on more customer data, more integrations and faster releases, on e-commerce, payment and order management platforms already stretched by sales events and targeted by credential stuffing, payment fraud and account takeover. Every new feature widens the attack surface, is harder to test and monitor, and puts customer trust at stake.

Avocado helps consumer and retail organisations adopt personalisation and AI without adding risk. We help you protect customer and payment data and secure the identities behind e-commerce and loyalty accounts, solidifying your cyber defences. We test and monitor the platforms behind every sale, including AI-driven experiences, so unexpected behaviour is spotted early. And we optimise how those platforms perform and change, so sales events and new releases run smoothly.

Our track record

20+yrs delivering complex IT change for enterprise clients

170+ specialist consultants across cyber, observability, quality engineering and delivery

24/7 managed monitoring for always-on, high-traffic platforms

E8 Essential Eight-aligned security practice

How we help

Built for peak, built for scale

Five service lines that run, protect and evolve the platforms behind every sale.

Keep your commerce platforms running under pressure

Observability and managed services

Observability and synthetic monitoring across e-commerce, POS and order management so performance holds even during peak sales events.

Observability

Deliver new features without breaking existing ones

Quality engineering and test automation

Regression testing and test automation across platforms, so new features and seasonal changes go live without breaking checkout, stock sync or loyalty.

Quality Engineering

Separate and migrate platforms without losing a single sale

Change management and cloud migration

Change management and platform migration expertise for brand separations and platform consolidations, delivering IT projects on time and budget without customer disruption.

Change Management

Protect customer data and payment infrastructure

Cyber security

Threat monitoring and incident response built around always-on, high-traffic retail platforms to guard against checkout fraud and customer data breaches.

Cyber Security

Personalise and automate with Gen & Agentic AI

Gen & Agentic AI

AI concierge chat for personalised recommendations, voice AI for customer service, and agents that handle routine tasks, built on Express Agent, our own AI agent platform.

Data and AI

Frequently asked questions

How does Avocado help retailers maintain platform performance during high-traffic sales events?

We provide observability and synthetic monitoring across e-commerce, POS and order management systems ahead of and during peak trading periods, paired with quality engineering and load testing in the lead-up to major sales events, so platforms are proven under expected demand rather than discovering issues live.

What experience does Avocado have with e-commerce platform separations and SaaS migrations in retail?

We've supported a major Australian fashion retailer through a brand separation from its parent company, including the platform migration and data separation work that comes with disentangling shared e-commerce and operational systems.

How does Avocado's observability work across POS, OMS, and e-commerce platforms simultaneously?

We deploy Dynatrace and Splunk across POS, order management and e-commerce systems to give retail operations teams a single view of platform health, rather than siloed visibility into each system separately.

Does Avocado provide quality engineering for major commerce platforms like Salesforce Commerce Cloud or SAP?

Yes. We provide test planning, execution and automation across major commerce and ERP platforms, including Salesforce Commerce Cloud and SAP, focused on regression testing that protects existing customer journeys as new features are added.

Which parts of the consumer and retail sector does Avocado work across?

Fashion and apparel, furniture and homewares, e-commerce and digital-first retail, and supply chain and logistics — including engagements with Cotton On Group and a major Australian fashion retailer.

Related resources

Explore further

Keep commerce platforms running under pressure

How observability and managed services keep retail platforms stable through peak.

Explore Observability

Ship features without regression risk

Test automation that protects checkout, stock sync and loyalty as you release.

Explore Quality Engineering

See the work in action

Real retail outcomes — performance, security and platform separations.

View case studies

Consumer and Retail

Supporting Australian consumer and retail