Case Studies

From Access database to cloud lakehouse

rad.anandakumar@avocado.com.au (Rad Anandakumar) — Fri, 30 Oct 2026 13:32:00 GMT

An Australian packaging manufacturer was running its operations on an ageing Microsoft Access database, with thousands of SQL queries built up over years. We migrated and organised its data into a modern cloud lakehouse, built front-end apps for its quality processes, and connected it to the systems its teams use every day. The result was reporting the business could finally rely on.

A governed, in-house alternative to Copilot

rad.anandakumar@avocado.com.au (Rad Anandakumar) — Fri, 30 Oct 2026 13:29:13 GMT

An Australian economics consultancy wanted the productivity of tools like ChatGPT, Claude and Copilot, without losing control of its data or how AI was used. We built a custom LLM harness: its own AI assistant, with governance and the firm's workflows built in.

Laying the Foundation for Quality Assurance

Avocado Marketing — Fri, 30 Oct 2026 01:49:59 GMT

Enterprise Testing Framework & Quality Assurance Strategy

Taking the risk out of certificate renewals for a major public sector agency

Avocado Marketing — Thu, 29 Oct 2026 23:31:26 GMT

One expired certificate can take a critical web portal, application or server offline until someone fixes it. For a large Australian government agency running more than 3,000 servers, every renewal relied on manual tickets, emailed files and copy-and-paste installs.

Expired certificates had already caused loss of access in the past. Avocado Consulting and 2Steps replaced that process with automated certificate retrieval, installation and verification.

Voice AI Case Study: Momento Hospitality

rad.anandakumar@avocado.com.au (Rad Anandakumar) — Thu, 29 Oct 2026 09:23:48 GMT

Momento Hospitality: turning missed calls into US$236K in monthly bookings

At a glance

75% fewer calls handled by staff
Average call time reduced from about 5.5 minutes to just over 1 minute
297 hours of staff time a month back on the floor with guests
US$28,000 in monthly staff cost savings
US$236,059 in bookings made by the AI agent in a single month

The challenge: the busiest time to call is the worst time to answer

Momento Hospitality runs eight venues across Sydney. Like most restaurant groups, its phones were busiest at exactly the wrong times: during service, when staff were looking after guests, and after close, when nobody was there to pick up.

A national sports website rebuilt in four months, ready for the season

Avocado Marketing — Sun, 25 Oct 2026 22:40:51 GMT

Avocado helped a subsidiary of Australia's largest telecommunications company deliver the biggest upgrade in its sports website's history, with real-time content, a complete redesign and every team site, live in time for the start of the season.

47,000 users across five divisions moved to cloud collaboration, on schedule

Avocado Marketing — Sun, 25 Oct 2026 22:36:04 GMT

Avocado helped a major bank move around 47,000 users across five divisions onto a cloud-based collaboration service, in waves of 1,500 users, while keeping the deployment schedule on track and disruption to a minimum.

Practice management platform rolled out to more than 700 financial planning practices

Avocado Marketing — Fri, 23 Oct 2026 05:02:27 GMT

Avocado helped a leading wealth management company roll out a new practice management and CRM platform to its business users and more than 700 financial planning practices, integrated with its core business systems.

New credit card launched and card portfolio migrated, on an immovable deadline

Avocado Marketing — Fri, 23 Oct 2026 04:52:15 GMT

Avocado helped one of Australia's big four banks launch a high-profile credit card to tens of thousands of customers, while migrating another organisation's card customers onto the bank's systems at the same time. Every deadline was met.

Navigating complex integrations and controls

Avocado Marketing — Fri, 23 Oct 2026 02:21:13 GMT

The programme set an ambitious target: to deliver new business capability within a year -
starting with new policies, then renewals by early 2024, however, progress had stalled.
Ineffective testing, weak governance, and vendor misalignment meant the team could not
advance to UAT or go live. Avocado was engaged to provide expert-led test leadership, robust governance, and hands-on testing capability to get delivery back on track.